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Binding
A legally enforceable decision or agreement resulting from a dispute resolution process.
Ombudsman, Ombuds, Ombudsperson
A third party neutral that researches complaints and suggests or implements solutions on behalf of a recognized authority. Most often on behalf of a single organization.
Facilitation
A collaborative process involving the use of a neutral third party (facilitator) to design and oversee a group process. Facilitation is used to help a group reach a goal or complete a task to the mutual satisfaction of participants.
Negotiation
Process where parties directly exchange ideas, views, promises, and problems surrounding a dispute. Positional bargaining tends to focus on demands, and counter-demands of disputing parties, sometimes leading to a bargaining process where parties trade concessions and demands.
Third Party (Neutral)
A term used to describe an impartial person, group, or organization that assists disputing parties in reaching a resolution. Mediators, arbitrators, facilitators, and conciliators are all considered third party neutrals.
Facilitator
A person competent in the use of dispute resolution who provides a neutral's services to groups (usually more than two) involved in a dispute or conflict.
Assessment
An impartial analysis of a conflict situation conducted with an eye towards determining potential paths by which parties may reach a resolution of their conflict.
Conflict Management
A philosophy and set of skills designed to assist people in better understanding and dealing with conflict as it arises in all aspects of our lives.
Policy Dialogue
Informal discussion of public policy issues incorporating many different interested parties. This process usually clarifies key issues, and increases understanding between groups that are often publicly opposed to one another
Mediation
Process in which a third party neutral facilitates communications and negotiations among parties to find a mutually acceptable resolution of a dispute.
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